We hope that you enjoy our products and are completely satisfied with them and our service. In some circumstances it may be necessary to return products to us. Please follow these instructions when returning goods as it may delay the process if items are not returned correctly.You will be responsible for the associated charges incurred in returning any goods, unless we have agreed to reimburse you through a separate agreement.
As the customer you are responsible for inspecting the goods on delivery. If any of the packaging is damaged in any way, please sign for the parcel as damaged and inform us via email that you have done so, and you must contact us promptly should a problem arise. You should contact us in writing or by email within 48 Hours after delivery if you need to inform us about missing, broken or defective goods. When sending goods back to us you are responsible for the safe return of these items and we would recommend that you insure them for their full value while in transit back to us, so that you can recover the full cost of the goods should they get lost, stolen or damaged. Please retain your shipping receipt and proof of postage/insurance as we will not accept liability for lost, damaged or stolen, returning goods. Refunds are issued after we investigate each return and make a decision, this will always be within thirty (30) days after the date that you notify us of the return and after we have confirmed that you are entitled to a refund. Refunds will only be made when the product in question have been received by us in its original delivery state. Each return must be clearly marked with a return number, a return number will be issued to you when we process your request.
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website or through our returns team and claim a full refund. To cancel your order you must notify us within seven (7) working days commencing on the day after delivery. You must return the product to us at your own cost as required by these Terms but if you do not or if you return the product to us at our expense then we may charge you the reasonable costs of returning a product except in the case of cancellation of substitute products.
Should you wish to exercise your rights under the Distance Selling Regulations your order may only be canceled in writing, by fax or by e-mail: firstname.lastname@example.org .
Telephone cancellations cannot be accepted. The goods must be returned in an unused and re-saleable condition. You are responsible for the cost of safe carriage back to us and are strongly advised to arrange for adequate insurance to cover the product during its return journey. The product should be returned within seven (7) working days from the date we receive your cancellation. If you are unable to return the product to us within seven (7) working days you must advise us.
We are not obliged to accept the return of a product unless covered by the Distance Selling Regulations as outlined in Section 4 and you have notified us of cancellation in writing within seven (7) days of delivery. We may, in our absolute discretion, accept products subject to the deduction of a handling and administration fee of 10% plus delivery costs. To find out whether this will be possible, please contact us by email: email@example.com.
Should we accept the return of an unwanted or incompatible product, you are responsible for the cost of safe carriage back to us and you will bear the risk during carriage until the product is received by us therefore you are advised to organize appropriate insurance to cover the return journey.
Payments We accept all major Credit Cards and payments are taken securely via Royal Bank of Scotland (RBS) Worldpay.